Shipping Delivery

Thank you for choosing our website to purchase a filtered water bottle. To ensure a smooth shopping experience, please familiarize yourself with our shipping policies below.

Express shipping

We use UPS Express as our shipping partner to ensure orders arrive safely and securely.
Shipping fee is $6 per order, and orders over $100 will enjoy free shipping.

We do not charge additional shipping tax.

Order processing

Once you have completed your shopping cart checkout and successfully paid, we will process your order as soon as possible. Normally, orders will be processed within 1-2 business days.

If your order has not been processed for more than 2 business days, please contact customer service Dashan Jennings by sending an email to [email protected]. We will check the latest status of your order and give you feedback within 24 hours.

Our service hours are Monday-Friday/9:00 AM-5:00 PM (EST).
Orders placed after 5:00 pm Monday to Thursday will be processed after 9:00 am the next day.
Orders placed after 5:00pm on Friday will be processed after 9:00am on Monday. Orders are not processed on weekends.

Transportation time

Our express delivery is from 2443 Main St NW a, Atlanta, Georgia, 30318-4689. Shipping time is 2-5 business days. Depending on the distance of the area, the shipping time will vary.

Delivery time

My delivery time is 3-7 business days. If your filtered water bottle is not received within 7 business days, you can contact customer service Dashan Jennings by sending an email to [email protected], and we will arrange a refund for you or Redeliver.

Cancel order

If you need to cancel your order within 30 minutes of placing it, you can easily do so on our website. You can find the order details for which you have completed payment in your account, select the order that needs to be canceled and click the “Cancel Order” button.

For cancellation requests after 30 minutes, you need to contact customer service Dashan Jennings by sending an email to [email protected] for processing. Please provide your order number so we can assist you in canceling your order more quickly.

The refund will be fully refunded to your payment account within 1-2 business days after the order is canceled. The exact refund time depends on your payment method.

If the order has already been packed and shipped: the order cannot be canceled. You can refuse to sign or apply for a return after receiving the package. The resulting return shipping charges and other additional charges will be borne by the customer.

Sale tax

Sale tax is borne by the customer.

Express packaging

Please be assured that we will carefully inspect the filter kettle before shipping. We pack it in thick cartons and secure it with foam.

The package will contain the following items:

• Water filter jug x 1
• Filter element x 1
• Instruction manual x 1
• Return label x 1

Tip: When returning items, you need to return the original packaging and return label, so please do not throw away the original packaging within the return validity period.